Money Back Guarantee



We are so sure that you will find Pureology to be the most advanced formula to safeguard your hair colour, that we offer consumers a money-back guarantee. If within 4 weeks of the date of purchase you have been exclusively using a Pureology product and you are not satisfied with the performance or the colour retaining results, please follow the instructions below and we will provide you with a full refund:

1) Print and complete the following form:

Pureology Promise Terms and Conditions Form

2) Send via ground shipment and postmarked within 4 weeks from date of purchase, the unused portion in its original package along with the original receipts and completed form to:

Pureology MBG, P.O.Box 1079, Hemel Hempstead, HP1 1GY

3) To ensure a full refund, you MUST have purchased the product from an authorized salon/spa. Pureology can only guarantee the performance of our products when purchased through an authorized salon/spa. If you have purchased any of our products from the following, we cannot guarantee that the products are within our standards and therefore will not be able to provide you with a refund.